Skip to content
Free Insured Delivery
30 Day Money Back Guarantee

After-Sales Warranty for Second-Hand Jewellery

Warranty Period: 12 Months from the Date of Purchase

Warranty Coverage:

Welcome to Gold Collections! We’re delighted to offer you peace of mind with our After-Sales Warranty for Second-Hand Jewellery. This warranty is designed to protect your investment in exquisite second-hand jewellery and ensure you enjoy your pieces for years to come. Here are the details:


This After-Sales Warranty, provided by Gold Collections, covers non-accidental damage to your purchased new and second-hand jewellery for a generous 12 months from the date of purchase. We’re here to safeguard your jewellery against wear and tear, ensuring it retains its beauty and brilliance.


While we want to protect your jewellery, please note that this warranty excludes coverage for:

  • Accidental damage or abuse, such as drops or impacts.
  • Loss or theft of the jewellery.
  • Damage caused by improper care, cleaning, or maintenance.
  • Modifications, repairs, or alterations by anyone other than Gold Collections.
  • Any defect or issue arising from the original design or craftsmanship of the jewellery.

Warranty Claim Process

Should you encounter non-accidental damage during the warranty period, we’ve streamlined the process for your convenience:

  1. Contact Us: Reach out to us within 30 days of discovering the non-accidental damage.
  2. Provide Proof: Share your original purchase receipt and photographs clearly showing the damaged jewellery.
  3. Assessment: Our experts will assess the damage and determine if it falls within the terms of this warranty.
  4. Repair or Replace: If your jewellery qualifies, we’ll repair or replace it at our discretion and inform you of the expected timeline.

Shipping and Handling

Please note that any shipping and handling costs associated with sending the jewellery to us for warranty service are your responsibility. However, we’ll cover the return shipping costs for repaired or replaced items.

Limitation of Liability

Our commitment under this warranty is to repair or replace the damaged jewellery. We are not liable for any consequential or incidental damages.


This warranty is exclusive to the original purchaser of the second-hand jewellery and is non-transferable.

Governing Law

This warranty is governed by and construed in accordance with the laws of United Kingdom. 

By making a purchase on our website, you acknowledge that you have read and understood the terms and conditions of this After-Sales Warranty and agree to abide by them. This warranty supersedes any other warranties, whether oral or written, expressed or implied.

Seller Contact Information:

Gold Collections

264 Chingford Mount Road Chingford


E4 8JL

Contact us

Gold Collections

264 Chingford Mount Road

Chingford London, E4 8JL


2023-06-16 (1)
Master Card

Master Card



American Express

American Express



All Major Payment Cards Accepted

GLD COLLECTIONS LTD T/AS Gold Collections 2023. All Rights Reserved, Official UK Registered Limited Company In England 6698413