Frequently Asked questions
At Gold Collections all our product descriptions of each item clearly state the condition of the item whether brand new or used.
Our jewellery is mainly purchased second hand/pre-owned from the public at our store or via a variety of sources we have built over the years
Our diamonds are purchased whilst already mounted within the ring. Therefore either from our customers at our store or via vetted sources.
We have the expertise to correctly appraise and grade pre-owned jewellery we purchase.
All our new jewellery are sourced from registered UK jewellery wholesealers and we receive assurances that the diamonds are conflict free.
Our jewellery over £500 comes with in house grading certificates completed by our Gia trained diamond specialist. We have all the necessary equipment to provide this information.
In house certificate by Gold Collections. Certain jewellery may come with Wholesaler/Brands certificate.
We on occasions stock cubic zirconia silver and gold jewellery. However this is clearly stated in the title and description of the item.
Our store is an online store therefore open all times. If you would like to book an appointment to view a certain piece on our website please contact us.
Our normal trading hours are Monday to Friday 9.30am to 5pm.
No not currently
Yes we offer free special next day delivery on all our products
Yes we employ fully trained competent sales staff who are happy to answer your message
We accept any card payments on our website via our secure check out. Other methods avaliable are Paypal, Klarna finance and Bank transfer.
Currently we do not accept phone payments.
We offer a 30 day returns policy, so long as the item is returned back in the same condition it arrived. Earrings cannot be returned.
Please email us on firstname.lastname@example.org if you would to request a return and we will provide you with the return information.
Buyer is reponsible for paying any return postage.
We offer Klarna finance. Please click on this link for more information. https://www.klarna.com/uk/smoooth/
We offer a range of pre-owned brands such as Rolex, Cartier, Breitling, Tiffany and Co, Tag Heuer, Gucci, Rado, GIA, Omega to name a few.
Currently we do not offer this.
Yes you can. All you need to do is email us and state the item title and we can do that for you. Altenatively you can call us.
On pre-owned watches we offer a 1 year warranty for non accidental damage eg on the mechanical movement side of the watch.
On jewellery we offer a 3 months warranty on non accidental damage
Email or call our customer service team email@example.com and our helpful staff will offer you a solution. We also employ a watchmaker who carries out all our work.
We send out our parcels via fully insured and tracked Royal Mail Special Delivery postage with adequate cover.
You can insure your product with your home insurance provider. All you may need to do is show them a proof of purchase or valuation document and they will work
our the premium. Altenatively TH March is a specialist insurance company who offer insurance for jewellery. Here is a link to their website. https://www.thmarch.co.uk/personal/jewellery-insurance/
Yes on items over £500 we include a written valuation
Currently we do not offer any engraving service.
Gold Collections offer a wide range of second hand jewellery on our website. Our items have been fully verified by our professional buyers
Each design is unique and it offers great value for money as pre-owned jewellery is often priced at 70 to 80% below retail prices.
We find that second hand jewellery is often much heavier and durable than modern new jewellery.
Either take it to a professional jewellery shop to clean or purchase some gold or silver dip or polishing cloths. These usually bring a sparkle back to your jewellery.
Antique jewellery we would personally class as being over pre 1940s,1950s. I would say vintage jewellery is from the late 60s onwards.
We offer next day delivery service therefore between 1 – 2 days maximum.
Within the United Kingdom
Within 1 – 2 working days Monday to Friday
Yes we have a SSL certificate in place that can be seen by the PADLOCK next to the browser address. This means your details are encrypted when any payment is made
Please add your item to your basket. Then click on your basket, click on checkout and select your method of payment
yes we will provide you with the delivery tracking information
Please contact us as soon as possible if you would like to change your order at firstname.lastname@example.org quoting your name and order number.
Via the check out using your credit or debit card, paypal or Klarna check out
If you are lucky enough to have a code please enter this at the checkout.
If you subscribe to our mailing list which you can do from the home page we do send out discounts and promotional codes for special events and sales.
As our deliveries are sent via special delivery a signature will be required before you can receive the item from postman
Please contact us on email@example.com and our helpful staff will help you with your query
We offer a 30 days no quibble return policy. Items will need to be sent back in there original condition without being worn.
The item will need to be sent via Royal Mail or a suitable courier offering the correct insurance at our offices address. Please contact us before you do this.
We do not accept returns in store.
Depending on your card company within 3 to 5 days.
If the item is lower in price we can offer you this credit as a gift voucher that can be used on our website. If it is higher the difference can be charged to your card
however this may need to be completed via email or over the phone.
For any returns you the buyer will have sent the item via special delivery tracked and insured therefore you can check the tracking code.
We will send you an email once item has been received and return has started.
Gold Collections specialse in selling new & second hand and pre-owned jewellery online at a fraction of a price to buying in store. With the thousands of different items avaliable is much easier to few our range on our website where you can filter down to exactly what you are looking for. We have been trading for over 50 years within our bricks and mortar high street store.
Times are changing and we would like to offer our inventory to buyers online. Our office and store is based in London UK where we have a beautiful large showroom.
Please follow the link here if you have forgotten your password. https://www.goldcollections.co.uk/my-account/lost-password/